I received the above note from customer Charles the other day. He wanted to know if I could include a personal message when I shipped out the wallet he purchased as a gift for a buddy. I was happy to help him out and quite touched by his concern for his long time friend.
The letter gave me pause as I've felt completely consumed with myself and my business these days. It was really refreshing to see an act of kindness like this. Maybe someone you know could use a few words of encouragement right now?
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